Philipsburg, Monday, October 16, 2017
September subscriptions waived
UTS recently confirmed to its Chippie postpaid customers that it has waived the September 2017 subscription fees. These are the charges for the bundle of minutes, SMS and data that customers receive for their chosen monthly plan. These charges have been waived for the entire month of September and the reduction applies to postpaid Chippie customers of St. Maarten, Saint Martin, Saba and St. Eustatius. No action is needed from customers to qualify for this reduction. This will be automatically applied on the September 2017 bill. “Hurricane Irma has left no-one on our islands untouched and we want to support our customers in efforts to repair and rebuild.” Says UTS Marketing & Communication Officer, Ivy Lambert. “This is the one of various moves by UTS to offer relief. We will be reaching out soon to those that use our other products and services as well. If each company does its part, we will bounce back as a community that much quicker.”
Online bills tool
With the recurring subscription fee waived, only overages such as minutes, SMS and data used outside the bundle and international and roaming charges used in September 2017 will still be due. The easiest way to verify if these charges apply to you is to use UTS’ online tool to check your bills: www.miuts.sx. “After a one-time registration on the website, you will have access to your past and future mobile bills. We are all very busy getting back on track and this is an easy way to get the information you need instantly. No waiting on the mail or visit to our store needed.” Lambert continues . “We’ve also considered that some customers may not have a working computer or internet access at the moment. To accommodate them, we have set up a special terminal in our Philipsburg store, dedicated specifically to registrations and access to www.mituts.sx. For those registering at home, our call center agents will gladly assist you by phone at +1 721 5881010, by email at email@example.com or on Facebook at UTS EC.
The tumultuous month has caused many to veer off-track where it comes to expenses and making any bill payments. Hurricane damages caused unplanned expenses and curfews and other obstacles made bill payments a challenge as well. Based on that situation, UTS decided to suspend disconnections for service so far. This was decided upon to give customers the opportunity to take care of any pre-Irma outstandings. To further assist its customers in getting back on track, payment arrangements will also be possible, splitting the total amount due over several smaller payments. This will be available to some, based on a set pre-defined requirements. “Don’t get overwhelmed and let bills accumulate further. We’re here to work with you to get back on track” Lambert states. For inquiries or further information on payment arrangements, customers can contact the billing department of UTS at +1 721 588 1010 or firstname.lastname@example.org.
“We thank our customers for their continued business and hope that the steps we have taken will help them to bring life as we know it back to normal. Together we'll bounce back to make our islands stronger than ever! We are available to assist with any service inquiries and also to assist with registration on miuts.sx.” states Lambert.
For more information on UTS products and services Customer Service is available by email at email@example.com, by phone at +1(721) 588 1010 or look for UTS EC on Facebook.